Refund Policy

Refund Information

How refunds work

If your purchase does not meet expectations, you may request a refund in accordance with applicable consumer protection laws. In general, refunds may be processed for eligible returns and within a typical period of up to 14 days, provided items meet return requirements.

Data collected for refund requests

When you request a refund, we may process your order-related information and contact details, including name and email, to evaluate your request and communicate outcomes.

Purposes of processing

We process data to verify eligibility, manage the refund workflow, prevent misuse, and comply with legal duties. Cookie choices and preferences remain separate and are controlled through the Cookie Policy.

Retention periods

Refund-related data is typically retained for up to 24 months after the refund decision, or longer if needed to satisfy legal and accounting requirements.

Security

We protect your information using appropriate technical and organizational security measures and secure transmission (TLS/HTTPS).